Should you have any complaint or dispute about any gambling related situation, you must immediately contact the staff at the table, where the situation has occurred. As all the gaming tables are under video surveillance, the staff should be able to settle the problem at the time.
If you are not satisfied with the decision, you can put your complaint in writing (Danish or English). A complaint in writing must contain the date/ time of the dispute. The matter complained of, and the identity of the complainer. After this, the complaint will be decided as soon as possible, by the management of Casino Aalborg.